![]() ![]() I was thinking it might be a Windows 10 issue, since I recently had an update - update 2 billion lol, but since there are Mac users experiencing the same issue, then there's no denying that it's a Norton issue. My ISP tech support laughed at the thought of it being on their end, since I have immediate connection (and super fast) without Norton Secure VPN turned on, and my ISP allows 3rd party VPN services, including Norton, nothing changed on their end. Within minutes of leaving the remote session, the issue started again. But, I knew that on the rare occasion that it does work, it then stops, so I wasn't feeling all that confident. Last week I had Norton tech support remote into my laptop, he watched me recreate the issue, which of course cut him off, because I lose connection to the Internet, but he was expecting that - I warned him, and then he spent about 15 minutes - 1/2 hour doing a bunch of updates, deletes, reinstalls, etc., and then once we tried it, it worked fine, and I tried various different sites, multiple browsers, multiple sites, etc. If I shut the secure VPN, I have immediate connection. Sometimes, rarely, but sometimes, I do have connection for a minute or 2, but then it cuts it off again. It was working perfect for the past few years and then boom, a week or so ago every single time I turn it on, I have absolutely no connection to the Internet on multiple browsers (I tried multiple browsers). I began having this same exact problem on my windows 10 laptop about a week 1/2 ago. Please read my experience below - and please search the Norton Community Forum for "Secure VPN" and you'll find out what's going on to all of their Norton 360 paid customers with regard to their Secure VPN. ![]() ![]() This is not a user issue, a user's computer issue, a user's ISP's issue, this is a Norton issue, which they aren't acknowledging, therefore aren't fixing. There are countless threads about this being posted all over the Norton Community Forum and other Forums "not-Norton." All of the questions asked of the original poster of this thread were a bit silly, with this being a known issue, which can clearly be found by the sheer amount of people who began having this issue with Norton 360's Secure VPN early in either late February 2022 and mostly in early March 2022. ![]()
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